Comium gets state of the art call center
The country’s most reliably mobile network, COMIUM, last Friday opened the country’s most state-of-the-art contact center at No.1 Nas Carew Road, Off Wilkinson Road, Freetown. The Primary aim is to be close to the customers by providing them with the best customer care service. The previous center Â was located at the Comium Headquarters at No.30D Wilkinson Road. Expansion of its activity warranted the decision to provide a separate building for it.
Speaking before the cutting of the tape, Dr. Kassis of Comium’s management said that they pride them selves on their people when he said, take away our building and equipment, we will go on and restart but take away our employees we are dead.
Buttressing his statement, CEO Michael Carroll said that Comium staffs are the most job satisfied in the industry, a view supported by the customer service manager.
With a view to be prompt response to customer’s queries, Comium has employed twelve new staff to man the center around the clock. The center is guaranteed to respond at first call to about 80% of the calls put to it, with the balance that would be of technical nature referred to the back office.
On the motive for opening the new contact center, commercial services Director Joe Amara-Bangali declared, “It is our policy to always upgrade our contact center in order to make it the most technologically advanced in the country.”
He informed the press that the opening was one of many expansion programs presently taking place within the company that includes increasing the number of points of sale across the city and in the provinces. By end of January all points of sale in the different regions would have been relocated, renovated and fully functional.
Mr. Bangali added that in parallel with these service enhancing developments, Comium has launched lots of promotions including the hugely successful Summer Mania promotion. He said Comium intends launching another exciting and rewarding promotion before the New Year. Other ongoing promotions include the HIT 1000 and Bongo Cash that has seen over 150 persons wining the two promotions.
Mr. Bangali took the opportunity to inform the public that Comium is engaged in numerous corporate social responsibility programs since the development of communities in which they operate is center to their consciousness. An illustration of these is the provision of two hotlines to serve as countrywide crisis line for young people to the NGO, Don Bosco. Don Bosco provides shelter and care for children and youth in acute crisis situations and also operates a skills training program.Â
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