Wusum Hotel ensuring professionalism at it best
Wusum Hotel in the northern city of Makeni is currently making progress in terms of customer satisfaction, all in a bid to ensuring professionalism at it best. It was on Thursday 3rd January 2013 Management and staff of the prestigious hotel were assembled at their annual dinner, which is aimed at not only celebrating the end of a successful year in 2012, the event also marked mapping out strategies for more product and service delivery in the new year.
Mrs. Francess V. Anderson is the Hotel’s General Manager. She joined a successful team that did the feasibility studies for the construction of the hotel in 2006. She described her Chief Executive Officer, Mr. Vincent Kanu as a patriotic citizen that is willing to transform the country’s Tourism Sector. “If we have six of his kind in Sierra Leone we don’t need the IMF or World Bank,” says the General Manager, adding that the CEO must be supported for more investment opportunities.
Mrs. Anderson recalled in 2008 when they started training of staff, which is part of raising the hotel’s standards. She added that even though there were lots of challenges faced in 2012, but rather they were able to maintain standards that took them to the New Year. “We’ll continue staff training in 2013 as part of our standard setting agenda and ensure a positive mindset. The General Manager promised her readiness to ensure a greater transformation this year.
Food and Beverage Manager said there are prospects for the hotel this year because they can boast of a great team that set standards. “Customer satisfaction has to do with delivery of service, which encourages continuous patronage with the hotel,” says Mr. Amaka. He stressed the need for more commitment from staff and urged that they should avoid any confrontation with their superiors at management level. Management, he said has its staff at heart, but this can only prove successful when there is discipline.
The Hotel’s Finance Executive, Mohamed Wurie Jalloh said there is need to attract more customers in the competitive market in the tourism industry.
The hotel started in 2008 with five rooms. Staffs present had the opportunity to voice out their opinions on the operations of the hotel. They commended management for meeting most of their demands, especially in time of need. One of the facilities they are enjoying is the provision of breakfast, lunch and medical facilities for staff.
Similar sentiments were expressed by the Chief Chef, Abuche Kofi and Finance Officer, Mara Rosetta Kanu. They called for and effective team work to achieve their goal.
Wusum Hotel can boast of sixty standard rooms and six chalets that are well furbished. The hotel is presently constructing eighty five rooms as part of its expansion project. Other available facilities include: the Vincent Kanu Conference (accommodating 500 people), the Apex Club House, Mimaso Restaurant that is providing variety of African and European dishes, a swimming pool, internet café business center, and a gym that keeps customers fit and healthy.
By Fadda Bakish
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