ACC launches service delivery charter for Makeni regional hospital
In a bid to robustly address corruption issues in Sierra Leone, the Anti-Corruption Commission has on Monday 30th April, 2012 launched the Citizens Service Delivery Charter for the Makeni Regional Hospital at the Hospital Conference Hall, Makama Section in Makeni. (Photo: Cross section of hospital staff at the launch)
Dr Modupeh Wilson Medical Superintendent, Makeni Regional Hospital making a statement at the launching ceremony
The launching ceremony which attracted all Heads of Units of the Hospital was chaired by the Hospital Medical Superintendent Dr. Modupeh Wilson. Addressing all present, Dr. Wilson maintained that the Service Charter was to enhance quality care and service in the work done by the hospital staff. Dr. Wilson added, the Charter would serve as a looking glass for staff from which they will know what to do when they interface with the public. The Medical Superintendent furthered that his management will ensure full compliance to the Charter. Dr. Wilson noted that the Charter is all binding, so the hospital personnel were to treat it very seriously. Dr. Wilson also thanked the ACC for the brilliant and good work they continue to do in the country and assured the ACC that his staff will stick to the guidelines in the Charter.
Mr Adu Amara Head Policy and Ethics Unit giving the rationaole for the launching of the Service Charter
Explaining the rationale for the Citizens Service Delivery Charter, the Head of Policy and Ethics Unit ACC, Adu Amara stressed the need for all Ministries, Departments and Agencies (MDAs) and Service Providers to own and display Service Charters as the practice will promote transparency and accountability. Mr. Amara underscored the point that where the Service Charter is properly followed it would generate public satisfaction in the work of the service provider.
The Head of Unit emphasized that the Service Charter is the document of the Hospital and the Hospital staff should treat it as their baby, with great care and concern. Mr. Amara however, warned the health personnel that any departure by them from what is stated in the Charter would not be compromised by the Commission.
Hospital staff reading through the Service Charter after the unveling ceremony
Making a statement at the launch, the Regional Manager, ACC North Patrick Sandi intimated his audience that the Commission has made diverse interventions in the Ministry of Health and Sanitation, including the Systems Review done on the Ministry in 2009, the monitoring exercise of the Review Report and the collaboration with Health for All Coalition (HFAC) for a successful implementation of the Free Health Care Policy. Mr. Sandi maintained that the launch of the Service Charter at the Hospital was eventful as it will lay another building block to the strides made by the Commission to curb corruption in the Health sector.
The ACC Regional boss furthered that, the ACC has together with the client-institutions developed Service Charters for the Immigration Department, Sierra Leone’s Road Transport Authority (SLRTA), the National Registration Secretariat (NRS) and many more. Mr. Sandi emphasized that the ACC Regional Office would have to ensure that the provisions in the Charter are well publicized and followed to the letter. He therefore encouraged the Heads of Units to do all they could to disseminate the launch of the Charter and its full details to their colleagues. The Regional Manager North reiterated that Makeni Regional Hospital was very crucial in the fight against corruption and therefore pleaded with them to join the ACC combat graft and make Sierra Leone a better place.
In her contribution, the Hospital matron Marie F. Conteh lauded the ACC for the introduction of Service Charter to the Hospital. Matron Conteh stressed that all Heads of Units were involved in the development process of the Charter and as such they were all very pleased to see the final product. Mrs. Conteh emphasized that they will do their best to adhere to the dictates of the Charter as all Heads of Units are henceforth tasked to supervise their staff in seeing that the Charter is followed strictly.
MD Patricia Serry-Kamal Deputy Hospital Matron giving the vote of thanks after after the launching ceremony
Giving the vote of thanks, the Deputy Matron Makeni Hospital Patricia Serry-Kamal assured the ACC of quality service delivery at the Hospital at all times. She thanked the ACC for this move and hoped that it will be replicated in other hospitals in the regions.
The unveiling and launching of the Citizens Service Delivery Charter for Makeni Regional Hospital by the Regional Manager ACC North Patrick Sandi, and the Medical Superintendent Dr. Modupeh Wilson, formed the high point of the event.
Meanwhile, similar launch of the Service Charters for the Koidu Government Hospital and Bo Government Hospital will take place on the 2nd and 4th May 2012 respectively.
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